Jackpoty Privacy Policy

At Jackpoty, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at jackpoty.com. By registering an account or using the Jackpoty online casino platform, you agree to the practices described in this document. We encourage you to read it carefully before using our services.

Our platform is operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica), licensed by the Tobique Gaming Commission under E-gaming licence No. 0000002. As the data controller, we are responsible for the personal information you provide to us.

Information We Collect

When you register and interact with Jackpoty Casino, we may collect the following categories of personal information:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address and contact phone number
• Residential address and country of residence
• Username, password, and account preferences
• Copies of government-issued identification documents (for KYC/AML verification)

Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
• Deposit and withdrawal history
• Transaction records required for AML compliance (deposits wagered ×3 rule)

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session activity
• Pages visited, games played, and features used on Jackpoty Casino
• Cookies and similar tracking technologies (see our Cookie section below)

Communications Data

• Messages sent through our 24/7 live chat
• Emails sent to support@jackpoty.com
• Survey responses and feedback submissions

How We Use Your Information

At Jackpoty Casino, we use the data we collect for specific, lawful purposes. We do not sell your personal information to third parties. Our use of your data includes:

• Account management: To create and maintain your casino jackpoty account and verify your identity
• Service delivery: To provide access to Jackpoty slots, live casino games, sports betting, and other platform features
• Payment processing: To handle deposits and withdrawals through your chosen payment methods
• Bonus administration: To apply promotional offers, including the Jackpoty casino bonus, free spins, and VIP Club rewards
• Legal compliance: To meet our obligations under anti-money laundering (AML), Know Your Customer (KYC), and licensing requirements
• Responsible gambling: To monitor gaming behaviour and provide tools that support safer gambling
• Customer support: To respond to your inquiries via live chat and email
• Security: To detect fraud, prevent unauthorised access, and enforce our prohibition on VPN usage
• Marketing: To send you relevant offers and updates, where you have given us consent

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our agreement with you when you use the online casino Jackpoty
• Legal obligation: We must process certain data to comply with licensing conditions, AML laws, and regulatory requirements
• Legitimate interests: We process data to protect the security of our platform and prevent fraud
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time

Cookies and Tracking Technologies

Our Jackpoty platform uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including Jackpoty login sessions and security features
• Analytical cookies: Help us understand how visitors interact with our casino, so we can improve performance
• Marketing cookies: Allow us to deliver relevant promotional content and measure the effectiveness of our campaigns
• Preference cookies: Remember your settings and customisations for a better experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We may share your personal information with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: Visa, Mastercard, Neteller, Skrill, ecoPayz, and cryptocurrency payment services to handle transactions
• Game providers: Software suppliers such as Evolution, Pragmatic Play, NetEnt, and Play'n GO, to the extent required to deliver games
• Regulatory authorities: The Tobique Gaming Commission and other relevant bodies when required by law
• Dispute resolution: Our Alternative Dispute Resolution provider EGIS (egis.io / disputes@egis-adr.com) if a complaint is escalated
• Identity verification services: Third-party KYC providers used to verify your identity documents
• IT and security providers: Companies that help us maintain platform security and prevent fraud

We require all third parties to implement appropriate data protection safeguards and to process your data only on our instructions.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. Financial and identity records are typically retained for a minimum of five years following account closure, in line with AML and regulatory requirements. After this period, we will securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restriction: You may ask us to restrict how we process your data
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests, including for direct marketing
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@jackpoty.com. We will respond to your request within a reasonable timeframe.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or disclosure. Our security practices include SSL encryption, secure servers, access controls, and regular security audits. However, no system is entirely infallible, and we encourage you to use a strong password and to keep your Jackpoty Casino login credentials confidential.

Restricted Countries and Access

Our services are not available in certain jurisdictions, including the United Kingdom, United States, and several others listed in our Terms and Conditions. If you access our platform from a restricted country or use a VPN to circumvent geographic restrictions, we reserve the right to close your account and withhold any funds in accordance with our terms. VPN use is strictly prohibited on the Jackpoty platform.

Children's Privacy

Our services are intended for adults aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we discover that a person under the legal age has registered an account, we will immediately close the account and delete all associated data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you via email or a prominent notice on the Jackpoty Casino platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our support team:

• Email: support@jackpoty.com
• Live Chat: Available 24/7 via the Jackpoty website
• Operator: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica
• ADR Provider: EGIS — egis.io / disputes@egis-adr.com

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust matters to us, and we will always strive to handle your personal information with the utmost care and respect.